Customer Service Representative I (Remote - Part Time - 2nd Shift)

Description The Customer Service Representative I is a call center position responsible for being the first point of contact for all AdvaCare’s internal and external customers. Job Duties Answer phones in a friendly, professional, customer-centric manner. Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers. Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting. Point of primary co…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.