Customer Service Representative II, Supply Chain

Are you ready to launch your career at the intersection of global technology and seamless operations? Hitachi High-Tech America is seeking a dynamic, detail-oriented Customer Service Representative II to join our Semiconductor Equipment Division in Dallas. In this role, you won’t just be answering questions; you will be the vital link in our supply chain, ensuring that our cutting-edge semiconductor solutions reach our clients with precision and efficiency. If you are a recent graduate or early-career professional looking to make an impact in a fast-paced, high-tech environment, this is your opportunity to grow alongside industry leaders who are shaping the future of global infrastructure.

As a key member of our team, you will enjoy a balanced hybrid work environment that encourages both collaborative onsite synergy and focused remote productivity. You will gain hands-on experience navigating complex supply chain logistics, building professional relationships, and solving real-world challenges that keep the tech world moving. We are looking for someone with a sharp mind, a proactive attitude, and a passion for operational excellence. If you are eager to learn the ropes of a global enterprise and contribute to a team that values innovation and reliability, we invite you to bring your ambition to Hitachi and help us deliver the technology that empowers society.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.