Customer Service Representative

Are you looking to kickstart your career in the fast-paced world of fintech with a company that truly values its people? At interactive investor, we are the UK’s number one flat-fee investment platform, managing nearly £80 billion in assets for over 500,000 customers. For nearly three decades, we have empowered individuals to take full control of their financial futures, and we are looking for a motivated, service-oriented individual to join our team as a Customer Service Representative. If you are passionate about helping others and eager to learn the ins and outs of the investment industry, this is the perfect place to grow your professional skillset.

In this role, you will be the voice of our brand, providing high-quality support to our clients as they navigate their pensions, ISAs, and investment portfolios. You don’t need years of financial experience to succeed here; we are looking for clear communicators who are curious, resilient, and ready to turn complex inquiries into simple, helpful solutions. You will be joining a supportive, inclusive environment where your development is a priority, and your contribution directly impacts the financial well-being of our customers. If you are ready to launch your career with an award-winning leader in the financial services sector, we would love to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.