Customer Service Representative

Are you looking to kickstart your career with a dynamic, forward-thinking team? JMT Staffing Solutions is thrilled to partner with a leading health insurance provider in the greater Boston area to find two passionate, motivated Customer Service Representatives. This is an incredible opportunity for recent graduates or early-career professionals to gain invaluable experience in the healthcare industry while working from the comfort of your own home. If you are a natural problem-solver who thrives on helping others, this fully remote, temp-to-hire role is the perfect launchpad for your professional journey.

In this position, you will serve as the voice of our client, providing world-class support and guiding members through their healthcare inquiries with empathy and efficiency. You will enjoy a stable, traditional Monday through Friday schedule (11:30 am – 8:00 pm), allowing you to maintain a healthy work-life balance while honing your communication and conflict-resolution skills. We are looking for individuals who are ready to make a tangible impact, learn the ropes of the insurance sector, and grow alongside a supportive team starting this August. If you are ready to turn your talent for conversation into a rewarding career, we want to hear from you today.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.