Customer Service Representative

Are you looking to kickstart your professional career with a company that truly values your contribution? Leeds Professional Resources is seeking a dedicated and empathetic Medicare/Medicaid Customer Support Representative to join our dynamic team in Tampa. This is a fantastic opportunity for motivated individuals to gain invaluable experience in the healthcare industry while working in a supportive, fast-paced environment where your voice is heard and your growth is prioritized.

In this role, you will be the primary point of contact for our members, providing clear guidance and compassionate support regarding their Medicare and Medicaid benefits. While we begin with an intensive, collaborative onsite training program to ensure you are fully equipped for success, you will transition to a flexible, fully remote work environment once you have mastered the ropes. If you are passionate about helping others, possess a sharp attention to detail, and are eager to build a meaningful career in customer service, we want to hear from you today.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.