Customer Service Representative (Remote AZ)

Are you ready to redefine what health insurance looks like? At Oscar Health, we aren’t just another insurance company—we are a technology-driven health partner built to behave like a doctor in the family. We are seeking a passionate, empathetic, and tech-savvy Customer Service Representative to join our Member and Provider Services team from the comfort of your home in Arizona. If you are a natural problem-solver who thrives in a fast-paced environment and wants to make a tangible impact on people’s lives, this is your opportunity to launch a meaningful career at the intersection of healthcare and cutting-edge innovation.

In this dynamic, volume-driven role, you will be the primary advocate for our members and providers, helping them navigate the complexities of the healthcare system with clarity and care. You will leverage our unique full-stack technology platform to provide efficient, high-quality support while developing a deep understanding of our member-first mission. This is the perfect position for a graduate or early-career professional who is eager to grow, values collaboration, and wants to work in an inclusive culture that rewards both production and genuine human connection. Join us at Oscar, and help us transform the healthcare experience one conversation at a time.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.