Customer Service Representative (remote)

Position Summary: At Central Research, Inc. (CRI), we’re helping people navigate their federal student Perkins student loans with compassion, clarity, and compliance. We're currently seeking Customer Service Representatives who are dedicated, detail-oriented, and ready to make a real impact all from the comfort of their own home. Essential Duties & Responsibilities: This is a fully remote position, and CRI provides all equipment needed to perform the job. In this role, you will support student …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.