Customer Service Representative -Remote Position

Are you looking to kickstart your professional career with a role that combines meaningful impact with the flexibility of working from home? PMC Integrity is seeking enthusiastic and motivated Customer Service Representatives to join our dynamic Debt Management and Collections System team. In this position, you will serve as a vital point of contact for Federal Student Aid borrowers, providing clear guidance and empathetic support as they navigate their financial journeys. If you are a problem-solver with a passion for helping others succeed, we want to empower you to make a real difference in the lives of borrowers across the country.

At PMC Integrity, we believe in investing in our team members from day one. We offer a competitive starting pay of $17 per hour, supplemented by an additional $5.09 per hour in Health & Welfare benefits, ensuring you are supported both professionally and personally. This is an incredible opportunity for recent graduates or entry-level professionals to build essential communication skills, gain experience in a fast-paced federal support environment, and join a company that values integrity and growth. If you are ready to launch your career in a supportive, remote-first environment, apply today and become a key player in our mission-driven team.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.