Customer Service Representative (REMOTE Pittsburgh)

At DICK’S Sporting Goods, we believe that sports have the power to change lives, and we want you to be the catalyst for that change. As a Remote Customer Service Representative based in the Pittsburgh area, you are the heartbeat of our athlete experience. You won’t just be answering questions; you’ll be providing the expert guidance and genuine enthusiasm that helps athletes of all levels reach their potential. If you are a high-energy communicator who thrives on solving problems and making a real impact, you have found your starting line with the world’s greatest sports team.

This is more than just a job; it is an opportunity to kickstart your professional career in a supportive, inclusive environment that celebrates diversity and innovation. We are looking for motivated individuals who are ready to bring their A-game to a remote role that balances professional growth with the flexibility of working from home. Whether you are a recent graduate or a sports enthusiast looking for a new challenge, we provide the tools and culture you need to succeed. If you are ready to turn your passion for service into a winning career, apply today and help us equip the next generation of athletes to achieve their dreams.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.