Customer Service Representative - Remote

We are seeking dependable, motivated individuals to join our growing remote team and support members who have requested information about available benefit programs. In this position, you will connect with members through phone, email, and virtual meetings, schedule brief appointments, answer general questions, and assist them through a straightforward online process. You will also help ensure member information is accurate, documentation is completed correctly, and applications are submitted p…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.