Customer Service Representative (Remote TX)

At Oscar Health, we are reimagining the healthcare experience by combining cutting-edge technology with a human-centric approach. We aren’t just another insurance company; we are building the health insurance we would want for our own families—simple, transparent, and supportive. As a remote Customer Service Representative based in Texas, you will serve as the heartbeat of our Member and Provider Services team, acting as a trusted advocate who helps our members navigate the complexities of healthcare with clarity and compassion.

This is a fast-paced, high-impact role perfect for early-career professionals who thrive in dynamic environments and are eager to make a tangible difference in people's lives. You will be the first point of contact for our community, solving problems, providing guidance, and ensuring our members feel heard and valued every step of the way. If you are a proactive communicator, a quick learner, and someone who is passionate about using technology to improve the healthcare landscape, we want you on our team to help us deliver the gold standard in member care.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.