Customer Service Representative - Remote Work

We are currently seeking driven and dependable individuals to join our fully remote team. In this role, you will support members who have requested information about their benefit options by scheduling brief virtual appointments and guiding them through a simple, user-friendly online process. No prior insurance experience is required — we provide comprehensive, step-by-step training to ensure your success from day one. You will manage a mix of inbound and outbound communication, respond to memb…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.