Customer Service Representative

Are you looking to launch your career with a purpose-driven organization that truly values your contribution? Sentara Healthcare is seeking a vibrant, empathetic, and tech-savvy Customer Service Representative to join our remote team. In this role, you won’t just be answering calls; you will be the compassionate voice of our healthcare network, guiding patients through their journey and ensuring they receive the high-quality support they deserve. If you are a recent graduate or an early-career professional eager to develop your communication skills in a fast-paced, mission-driven environment, this is the perfect opportunity to make a tangible impact from the comfort of your home.

We believe in empowering our team members to grow, which is why we offer a supportive remote work culture while maintaining the close-knit community feel of our Virginia Beach roots. As a full-time representative, you will work a consistent day shift, Monday through Friday, allowing you to master your craft while maintaining a healthy work-life balance. Because we are committed to excellence, we provide the tools you need to succeed, and while you will enjoy the flexibility of working remotely, you’ll stay connected to our local team for collaborative support and training. If you are ready to start a meaningful career where your dedication directly improves the lives of others, we would love to welcome you to the Sentara family.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.