Customer Service Representative

Are you a detail-oriented problem solver looking to launch your career with a mission-driven leader in the healthcare space? At WellNow Health, we are redefining the patient experience, and we are looking for a remote Customer Service Representative to serve as the heartbeat of our administrative operations. In this role, you won’t just be entering data—you will be the bridge between our patients and the high-quality care they deserve, ensuring that every record is precise and every interaction is handled with empathy, clarity, and professionalism.

This is the perfect opportunity for a motivated graduate or early-career professional to sharpen their communication skills and gain hands-on experience in a fast-paced, digital-first environment. Whether you are assisting patients via chat, resolving inquiries over the phone, or maintaining the integrity of our databases, you will play a vital role in our daily success. If you thrive on autonomy, possess an eagle eye for accuracy, and are passionate about delivering exceptional service from the comfort of your own home, we want to hear from you. Join our team today and help us make a meaningful impact on the health and well-being of the communities we serve.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.