Customer Service Representative- WNY

Are you a Western New York local looking to launch your career with a company that truly values your potential? Velocitii is seeking motivated, people-oriented individuals to join our team as Customer Service Representatives. We aren't just looking for someone to answer calls; we are looking for a problem-solver and a brand ambassador who is passionate about delivering exceptional experiences. Whether you prefer the collaborative energy of our office or the flexibility of working remotely, you will find a supportive, inclusive culture here that prioritizes your professional development and celebrates your unique contributions.

We believe that your hard work should be rewarded from day one. That is why we offer a competitive starting rate of $17/hour, paired with comprehensive paid training to ensure you feel confident and ready to excel from your first day on the job. We are committed to your long-term success, offering clear paths for advancement, including performance-based pay increases and exciting annual incentives. If you are ready to jumpstart your career in a fast-paced, high-impact environment where your growth is our mission, visit our website to explore the role and apply today.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.