Customer Service Ship Center Claims Representative-Remote

Our Customer Service team supports our company through confidence, knowledge, and an unwavering commitment to delivering exceptional customer experiences. We are passionate about understanding customer needs, finding solutions that fit their business, and supporting them every step of the way. As a valued member of the team, you will play a critical role in creating a seamless customer experience while helping resolve issues efficiently and professionally. The Ship Center Claims Representative …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.