Customer Service Specialist

We are looking for a Customer Service Specialist to support customers with questions, requests, and service issues. You will communicate with customers, provide accurate information, resolve routine issues, and work with internal teams when additional support is needed. WHAT YOU WILL DO Respond to customer questions and service requests Resolve routine customer issues professionally and efficiently Provide accurate information about orders, services, and locations Follow up on open requests and…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.