Customer Service Specialist

Are you ready to kickstart your career at a company that is redefining the future of money? At Zopa Bank, we don’t just process requests; we empower our customers to take control of their financial lives. As a Customer Service Specialist, you will be the heartbeat of our operations, acting as a trusted advocate for our community. We are looking for high-energy, collaborative individuals who are passionate about solving problems and want to make a genuine impact from day one. If you are a natural communicator who thrives in a fast-paced, tech-forward environment, you will find your perfect fit here.

In this role, you will do much more than answer questions—you will own the customer journey. You will be empowered to make smart, independent decisions that turn every interaction into an exceptional experience, ensuring that we resolve concerns quickly and effectively. Collaboration is in our DNA, and you will work closely with cross-functional teams to identify creative ways to improve our services. If you are a team player who is eager to learn, grow, and help us build a bank that works for everyone, we want you on our team.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.