Customer Service Supervisor

Are you ready to jumpstart your career at a global leader known for innovation and design? Kohler Co. is seeking a dynamic and motivated Customer Service Supervisor to join our team in Kohler, WI. In this onsite role, you will be the heartbeat of our B2C Customer Experience department, serving as a mentor and coach to a talented team of associates. You will play a pivotal role in shaping how our customers, distributors, and trade professionals interact with our iconic brands, ensuring every touchpoint reflects the excellence and quality that defines Kohler.

This is an incredible opportunity for a driven professional to develop their leadership skills while managing key performance goals within a fast-paced environment. As a Supervisor, you won’t just be tracking metrics; you will be fostering a culture of engagement and professional growth, empowering your team to deliver world-class service. If you are a natural problem-solver with a passion for people and a desire to make a tangible impact on a global brand, we want to hear from you. Join us at Kohler Co. and help us create a legacy of exceptional customer experiences.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.