Customer Service Support Representative

Pay Range: $18.00hr - $24.00hr Job Overview: Conducts technical or administrative, mainly pre-defined support activities for service operations and delivery. Processes incoming orders, inquiries, and requests regarding products or services. Performs order management for assigned customers, and manages and files client information in the information system. Supports customers remotely and onsite, providing 1st level user support in case of arising issues. Drives complex issues and questions to r…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.