Customer Service Support Specialist Medical Devices (SAP Hybrid 2nd Shift)

Are you a recent graduate or early-career professional looking to jumpstart your career with a global leader in medical technology? Rose International is seeking a dynamic and detail-oriented Customer Service Support Specialist to join our specialized Medical Devices division. In this vital role, you will become the backbone of our remote imaging and MRI operations, ensuring that healthcare providers have the seamless technical support they need to deliver life-saving diagnostics. If you thrive in fast-paced environments, possess a sharp analytical mind, and are eager to master enterprise-level systems like SAP, this is the perfect launchpad for your professional journey.

As a member of our 2nd-shift team, you will enjoy the flexibility of a hybrid remote schedule while gaining invaluable experience in the high-stakes world of medical equipment logistics. We provide a comprehensive training program to ensure you are fully prepared to navigate complex processes and resolve critical issues with confidence. We are looking for a reliable, tech-savvy communicator who is ready to take ownership of client satisfaction and grow alongside a team dedicated to innovation. If you are ready to make a tangible impact on the future of healthcare while building a robust technical skillset, we invite you to apply and help us keep our critical imaging operations running smoothly.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.