Customer Service Team Coordinator

Are you a natural leader ready to kickstart your career with a global leader in packaging innovation? Printpack is looking for an energetic and motivated Customer Service Team Coordinator to join our dynamic team in Greensburg, Indiana. In this pivotal role, you will serve as the heartbeat of our Customer Demand Analyst group, acting as a mentor, coach, and strategic bridge between our internal departments and our valued global clients. If you are a problem-solver who thrives in a fast-paced environment and wants to make a tangible impact on operational excellence, this is the perfect launchpad for your professional growth.

As our new Team Coordinator, you won’t just be managing tasks; you’ll be empowering a team to achieve greatness. Reporting directly to the Customer Service Manager, you will be responsible for fostering a collaborative culture, streamlining communication workflows, and ensuring that our service standards remain industry-leading. We are looking for a forward-thinking professional who is eager to take on leadership responsibilities, cultivate strong relationships, and drive results. If you are ready to build a career where your voice is heard, your leadership is valued, and your potential is limitless, we invite you to grow with the Printpack family.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.