Customer Service, Team Lead

Position Title: Customer Service, Team Lead Department: Customer Support Reports to: Call Center Manager FLSA Status: Non- Exempt Location: Remote Overview: The Customer Service Team Lead is responsible for guiding and supporting a team of customer service representatives to deliver high-quality, consistent support to customers. This role serves as a key liaison between frontline agents and leadership, ensuring team performance aligns with service standards, operational goals, and customer expe…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.