Customer Service Training & Quality Coordinator

Are you ready to launch your career with a mission that truly matters? Goodwill NYNJ is seeking a dynamic and detail-oriented Customer Service Training & Quality Coordinator to join our growing e-commerce team. In this fully remote role, you will be the heartbeat behind our digital storefronts, ensuring that every customer interaction across ShopGoodwill and our various online marketplaces reflects our commitment to excellence. This is the perfect opportunity for a recent graduate or early-career professional to sharpen their leadership skills, develop comprehensive training programs, and play a pivotal role in scaling our operations while supporting our charitable mission.

As our Training & Quality Coordinator, you will bridge the gap between strategy and execution by empowering our onsite customer service representatives with the knowledge and tools they need to succeed. You will dive deep into quality assurance, crafting engaging training documentation and providing constructive feedback that elevates our service standards to new heights. If you are a natural communicator who thrives on process improvement, loves solving problems, and is passionate about turning every inquiry into a positive experience, we want to hear from you. Join us in making a sustainable impact while building a career that combines professional growth with social purpose.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.