Customer Services Assistant - South Woodham Library

Customer Services Assistant - South Woodham Ferrers Library Permanent, Part Time Up to £25,959 per annum (full time equivalent) Location: South Woodham Ferrers and surrounding areas Working Style: Operational field-based worker Come and join us in Libraries where we're starting to reimagine what our libraries are going to be and help our present and future customers have the best experience possible. We are currently recruiting a Customer Services Assistant based within our South Woodham Ferrer…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.