Customer Services Representative

At Dunns Josephine Hotel, we don’t just book rooms; we curate immersive experiences rooted in heritage, comfort, and world-class hospitality. As a Remote Customer Service Representative, you are the digital heartbeat of our brand, serving as the first point of contact for travelers across the globe. We are looking for a vibrant, tech-savvy communicator who can turn every inquiry into a lasting connection. If you are a natural storyteller with a passion for people and a knack for solving challenges with grace, you will find your professional home here as you help us bring our unique hotel legacy to life from the comfort of your own workspace.

This is the perfect opportunity for a motivated graduate or early-career professional to launch their journey in the luxury hospitality sector. We prioritize personality and potential over years of experience, valuing those who can project warmth, empathy, and professionalism through a screen or over the phone. You will receive comprehensive training to master our systems and guest engagement standards, ensuring you have the tools to succeed in a fast-paced, supportive environment. If you are ready to be the architect of unforgettable guest memories and grow your career with a team that values your voice, we invite you to apply and help us redefine what it means to be a modern host.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.