Customer Services Representative - Remote

We are currently looking for motivated, dependable individuals to join our growing remote team. This role focuses on connecting with members who have already requested information and helping them understand available benefit options through short virtual appointments. No prior industry experience is required. You will receive full training from the start, along with ongoing support from experienced team members. In this position, you will handle member communication, schedule appointments, ans…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.