Customer Services Representative - Remote

We are seeking motivated, service-oriented individuals who enjoy helping others and are looking to build a long-term career in a supportive remote environment. In this position, you will work directly with union members and their families, providing guidance on available benefit programs and helping them navigate the enrollment process with confidence. This is a fully remote opportunity, allowing you to work from home while collaborating with members through virtual meetings, phone calls, and o…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.