Customer Success Manager

Are you ready to kickstart your career at the intersection of cutting-edge AI and high-stakes business strategy? At Stotles, we are on a mission to transform how companies navigate the complex world of public sector sales. We’ve built the definitive platform that replaces fragmented, manual workflows with a seamless, data-driven engine, allowing our clients to spend less time digging through mountains of data and more time winning the contracts that matter. As a Customer Success Manager, you won’t just be answering tickets; you will be a strategic partner, helping our users master our tools to build stronger pipelines and achieve real-world growth.

This is the perfect role for a motivated graduate or early-career professional who loves solving problems and building meaningful relationships. You’ll be the voice of the customer within our team, acting as a bridge between the users who rely on our platform and the product team building the future of public procurement. We are looking for someone with a sharp mind, high energy, and a passion for helping people win. If you’re eager to learn the ropes of SaaS, develop your consultative skills, and play a vital role in scaling a fast-growing company, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.