Customer Success Manager

Are you ready to kickstart your career at the intersection of human potential and cutting-edge technology? VIA MATCH LIMITED is currently scouting for a vibrant, ambitious Customer Success Manager to join a fast-growing HR tech disruptor. This isn't just another support role; it’s a high-impact position where you will act as the heartbeat of our commercial team, helping clients navigate our innovative platform while building meaningful professional relationships. If you are a natural communicator with a passion for problem-solving and a desire to shape the future of work, this is your launchpad.

Based in our dynamic London SE1 office, you will enjoy a hybrid work environment that balances collaborative team energy with the flexibility you need to thrive. We believe in rewarding talent, which is why we offer a competitive salary of £38,000–£50,000, complemented by quarterly bonuses and tangible share options that let you own a piece of our success. As part of our commitment to a modern hiring experience, you will use the Via platform to showcase your unique profile anonymously, ensuring that you are matched based on your skills and potential rather than just a resume. If you are eager to learn, grow, and make a real difference in a scaling business, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.