Customer Support Lead (Remote)

Customer Support Lead — Consumer Health Startup Remote, US | $120K–$150K base equity About the opportunity An early-stage consumer healthcare company is building a membership platform that makes clinician-guided metabolic health and longevity treatments more accessible, reliable and affordable. The company is preparing to launch and is looking for a Customer Support Lead to build its member-support operation from the ground up. You will combine hospitality-level empathy with the technical and …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.