Customer Support Specialist

Are you looking to kickstart your career at the intersection of cutting-edge technology and world-class service? At ATS Automation, we don’t just build machines; we build partnerships. As a Customer Support Specialist, you will be the heartbeat of our service operations, serving as the primary bridge between our global clients and our internal engineering teams. This is a unique opportunity for a motivated professional to dive into the fast-paced world of industrial automation, where you will master the art of relationship management while navigating the complexities of spare parts logistics, service coordination, and technical quotations.

We are looking for a proactive problem-solver who thrives on variety and is eager to make a tangible impact. In this role, you will be more than just an administrator; you will be a vital advocate for our customers, ensuring their operational needs are met with precision and speed. Whether you are processing critical orders or orchestrating a complex onsite service request, your work will directly contribute to the seamless performance of our systems worldwide. If you are a graduate or early-career professional ready to develop your business acumen in a high-growth, innovative environment, we invite you to join our team and help us shape the future of automation.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.