Customer Support Specialist

Are you a natural communicator looking to launch your career with a trusted leader in healthcare? Blue Cross & Blue Shield of Mississippi is seeking a vibrant, detail-oriented Customer Support Specialist to join our dedicated team in Flowood. This is an incredible opportunity for a motivated professional to make a meaningful impact by serving as the primary point of contact for our members. In this role, you will be the voice of our company, guiding individuals through their health journey by providing clear, compassionate, and accurate information regarding their benefits, claims, and enrollment needs.

We are looking for someone who thrives on solving problems and building genuine connections. As a Customer Support Specialist, you will dive deep into research to resolve inquiries with precision, ensuring that every interaction results in a positive experience and first-call resolution. This is a 100% onsite role that offers a collaborative, fast-paced environment perfect for those who are eager to learn the ins and outs of the insurance industry while developing high-level communication and analytical skills. If you are ready to start a fulfilling career where your contributions truly matter to the health and well-being of our community, we invite you to apply and become part of the Blue Cross & Blue Shield of Mississippi family.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.