Customer Support Specialist

Are you ready to kickstart your career at the intersection of technology and wellness? At HealthBay, we are on a mission to make health accessible to everyone, and we are looking for a vibrant, empathetic, and tech-savvy Customer Support Specialist to join our remote team. This is more than just a support role; it is your chance to be the heartbeat of our community, helping users navigate our platform and ensuring every interaction leaves them feeling supported, heard, and empowered on their health journey.

In this role, you will be the primary voice of HealthBay, engaging with our users across phone, email, and live chat to solve challenges and celebrate their wins. We are looking for a natural problem-solver who thrives in a digital-first environment and isn't afraid to dive deep into technical troubleshooting to find the best solutions. If you are a recent graduate or early-career professional who is passionate about people, eager to learn the ropes of a fast-paced health-tech company, and dedicated to delivering world-class service, we want to hear from you. Join us in making a real difference in our customers' lives while building a foundation for a stellar career.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.