Customer Support Specialist I

Are you ready to launch your career with a company that is fundamentally changing how Virginians connect? At Virginia Everywhere, LLC, we are on a mission to bridge the digital divide by bringing lightning-fast, reliable fiber-to-the-home internet to underserved communities. As a Customer Support Specialist I, you are the heartbeat of our operation, serving as the first point of contact for our neighbors and helping them unlock the power of high-speed connectivity. This isn't just a support role; it is an opportunity to be a frontline ambassador for a mission-driven organization that is rapidly expanding its footprint across the Commonwealth.

We are looking for motivated, tech-savvy individuals who thrive in fast-paced environments and have a genuine passion for helping others. In this entry-level role, you will gain invaluable experience in telecommunications, problem-solving, and professional communication while working alongside a collaborative team dedicated to excellence. If you are a graduate or early-career professional looking for a supportive culture, clear pathways for growth, and the chance to make a tangible impact on your community, we want to hear from you. Join Virginia Everywhere, LLC, and help us ensure that every home in Virginia has the digital tools they need to thrive in the modern world.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.