Customer Support Specialist

The Customer Support Specialist is responsible for providing responsive, accurate support to Phase Technologies customers while working closely with the sales team throughout the quoting and ordering process. This role serves as a primary point of contact for incoming customer calls and emails, prepares quotes, processes purchase orders, answers general product and order questions, and helps ensure customers are connected with the appropriate sales or technical resources. (On Site Only - Not a …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.