Customer Support Specialist (Remote, Full-Time | U.S. & Canada Only)

At Jam+, we believe that every interaction is an opportunity to turn a simple purchase into a memorable experience. As a Customer Support Specialist, you aren't just answering questions; you are the voice of our brand and the architect of our customer journey. You will join a forward-thinking team that manages industry-leading sites like Envelopes.com and JAMpaper.com, working alongside a group that values innovation, personalization, and the power of AI-driven tools to make every touchpoint feel seamless, thoughtful, and uniquely human.

This is a fully remote, full-time opportunity designed for motivated individuals who are ready to launch their career in a fast-paced, high-growth DTC environment. Whether you are a recent graduate or a service-oriented professional looking to make your mark, you will play a critical role in delivering the "surprise-and-delight" moments that define our reputation. If you are passionate about problem-solving, thrive in a digital-first culture, and are based in the U.S. or Canada, we invite you to help us redefine what world-class customer service looks like in the modern age.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.