Customer Support Specialist - (Remote) Montreal, Canada

The Customer Support Specialist works closely with our Area Sales Managers to provide exceptional service to our customers. This role develops and maintains great relationships to ensure customer retention and satisfaction. Supervisory Responsibilities: None Essential Functions, Duties & Responsibilities: Assist Area Sales Managers to provide timely solutions to customer inquiries. Serve as the day-to-day contact via phone, email, and chat for assigned accounts to handle complex issues or to pr…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.