Customer Support Specialist

Are you ready to accelerate your career with a mission-driven team that is actively reshaping the future of sustainable transport? At The Electric Car Scheme, we are on a fast-paced journey to make electric vehicle ownership accessible to everyone, and we are looking for an enthusiastic Customer Support Specialist to join our growing team in Hayes. This isn't your average desk job; it is a unique opportunity to be the human heartbeat behind a tech-forward platform, ensuring our customers feel supported, empowered, and excited from the moment they place their order until they’re ready for their next adventure on the road.

As a key member of our Customer Operations team, you will be the ultimate problem-solver and brand ambassador. Whether you are guiding a driver through their seamless delivery experience, providing helpful in-life support, or navigating the complexities of lease returns, your role will be instrumental in delivering the 5-star service our reputation is built upon. We aren’t just looking for a checklist of skills; we are looking for a curious, resilient, and empathetic communicator who is eager to learn. If you are a graduate or early-career professional hungry for a hybrid role that combines operational excellence with genuine customer impact, we want to hear from you.

We believe in hiring for potential and passion, which is why our interview process is designed to celebrate your unique strengths and growth mindset. Joining us means gaining hands-on experience in a high-growth environment where your voice matters, your development is prioritized, and your work directly contributes to a greener, more sustainable planet. If you are ready to plug into a role that offers a competitive salary of £30,000 - £35,000 and a culture that values innovation and collaboration, apply today and help us drive the change we want to see in the world.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.