Customer Support Specialist

At The Parish Cafe, we believe that world-class hospitality isn’t confined to our dining rooms—it is the heartbeat of everything we do. We are on the hunt for a vibrant, empathetic, and tech-savvy Customer Support Specialist to join our remote team and become the digital face of our brand. If you are a natural problem-solver who thrives on turning a simple inquiry into a delightful experience, we want to hear from you. This is a unique opportunity for a motivated graduate or early-career professional to help shape the voice of a beloved, chef-driven institution while building a foundation in premium guest relations.

In this role, you will be the primary point of contact for our guests, ensuring that every interaction mirrors the warmth, precision, and quality that define our famous sandwich menu. You will navigate a variety of guest inquiries with grace, using your communication skills to provide swift, thoughtful solutions that keep our community coming back for more. Whether you are troubleshooting an order or sharing our culinary story, you will play a pivotal role in maintaining the high standards that have made The Parish Cafe a local favorite. If you are ready to launch your career in a fast-paced, supportive, and truly people-focused environment, we invite you to help us craft memorable experiences, one interaction at a time.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.