Customer Support Specialist - U.S.

ASI is looking for a Customer Support Specialist to support ASI's cytogenetics and pathology products across the U.S. The role involves frequent travel to provide customer support, application expertise, system installation assistance, training, troubleshooting, and field communication.Take the next step in your career now, scroll down to read the full role description and make your application.The ideal candidate has a strong understanding of biomedical, laboratory, cytogenetics, pathology, or…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.