Customer Support Specialist – USA

Are you ready to launch your career at the cutting edge of national security? At Sentrycs, we are pioneering the future of Counter-UAS technology, providing advanced, cyber-based drone mitigation solutions that protect airports, critical infrastructure, and government agencies across the globe. As we rapidly expand our footprint in North America, we are looking for a sharp, tech-savvy, and highly motivated Customer Support Specialist to serve as the heartbeat of our technical operations. If you are a problem-solver who thrives in high-stakes environments and wants to work with technology that truly makes a difference, this is your opportunity to join a team that is redefining the safety of our skies.

In this role, you will be the primary point of contact for our sophisticated clients, helping them navigate complex operational challenges and ensuring our systems perform at peak efficiency. You don't just answer questions here; you become an expert in drone mitigation, working closely with our engineering and deployment teams to provide world-class technical guidance. We are looking for an ambitious professional who is eager to learn, adaptable in the face of new challenges, and passionate about delivering an exceptional customer experience. If you are a recent graduate or early-career professional looking for a fast-paced environment where your technical curiosity will be rewarded and your professional growth is a priority, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.