Customer Support Supervisor

Are you a natural leader ready to make your mark in the fast-paced world of customer experience? At Steno’s, we are looking for a dynamic Customer Support Supervisor to guide our talented remote team of eight agents. This is an incredible opportunity to step into a high-impact role where your ability to inspire, organize, and advocate for your team will directly shape our reputation for excellence. You won’t just be managing schedules and ensuring coverage; you will be the heartbeat of our support operations, fostering a culture of enthusiasm and professional growth.

We believe that true leadership is built on mentorship and data-driven insights. In this role, you will champion our quality assurance standards by reviewing interactions and providing the kind of thoughtful, actionable coaching that helps your team members reach their full potential. Beyond day-to-day development, you will be our go-to expert for resolving complex customer escalations and turning challenges into success stories. If you are a analytical thinker who loves interpreting metrics to improve performance and thrives on helping others succeed, we want to help you launch your career at Steno’s.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.