Customer Support Technician

Are you a natural problem-solver with a passion for cutting-edge technology? Hartley Resourcing is looking for a curious and motivated Customer Support Technician to join our dynamic team. This is not your typical helpdesk role; we are moving beyond simple password resets and into the world of complex network connectivity, cellular IoT devices, and advanced satellite hardware. If you are a recent graduate or an aspiring tech professional who loves to get under the hood of hardware and firmware, this is the perfect environment to kickstart your career and sharpen your technical expertise.

In this role, you will be the primary advocate for our customers, acting as a detective to diagnose, troubleshoot, and resolve intricate technical challenges. You will work directly with sophisticated network configurations, gaining hands-on experience that will set you apart in the industry. We are looking for someone who thrives on investigation and takes pride in delivering seamless, high-impact solutions. If you are ready to move past repetitive tasks and engage with the future of connectivity, we want to hear from you. Join Hartley Resourcing and turn your technical curiosity into a rewarding career.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.