Customer Support Technician

We Go Beyond for A Safer World APPLICANTS MUST RESIDE IN THE HOUSTON AREA - Position is not Remote Scope of Role The Customer Support Technician primary objective is to rapidly resolve technology issues that are reported. The position requires a hands-on technical leader who is responsible for delivering a world class support experience for customers and in-house stakeholders. The CSE is expected get into the weeds with complex technical issues while thinking about the big picture. Additionally…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.