Customer Support/Technical Support

Are you ready to launch your career with a global leader that values your potential as much as your passion? BCforward is looking for a dynamic and tech-savvy individual to join our team in Rio Rancho, NM, as a Customer Support Specialist. This is more than just a job; it is a two-year journey where you will sharpen your problem-solving skills, master technical troubleshooting, and gain invaluable experience in a fast-paced professional environment. If you are a recent graduate or an aspiring professional who loves helping others and thrives on solving complex puzzles, we want to hear from you.

In this role, you will be the heartbeat of our client interactions, serving as the primary point of contact for technical inquiries and support needs. You will be empowered to provide high-quality assistance, ensuring every customer feels heard, valued, and supported. We offer a competitive rate of $19/hr and a collaborative culture that encourages growth, curiosity, and professional development. If you are eager to make an impact, build a strong foundation for your resume, and start your career on the right foot, apply today to join the BCforward team and help us deliver excellence in every interaction.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.