Customer Technical Support

Are you looking to launch your career at the intersection of cutting-edge technology and life-saving healthcare? TEKsystems, representing Allegis Group, is seeking a motivated and tech-savvy Customer Technical Support Specialist to join our fully remote team. This is more than just a support role; it is a unique opportunity to serve as the vital link between medical innovation and the patients who rely on it. If you thrive in fast-paced environments, possess a natural knack for problem-solving, and want to build a career with a global industry leader, we want to hear from you.

In this dynamic role, you will provide critical technical assistance, ensuring that our medical devices operate seamlessly for those who need them most. We are looking for individuals who can maintain a calm, professional demeanor while navigating complex troubleshooting scenarios. While a background in healthcare or medical device support is a major advantage, we prioritize candidates who bring at least one year of call center experience and a genuine passion for helping others. Because we operate a 24-hour support center, we are looking for flexible team players who are ready to take ownership of their schedule and make a real impact in a high-stakes, rewarding field.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.