Desk Side Support Specialist

Job Description Job Description Desk Side Support Specialist (Level 2–3) Contract | 6 Months | Oklahoma City, OK Industry: Oil & Gas iSphere is seeking a highly motivated, self-sufficient Level 2–3 Desk Side Support Specialist to support an oil and gas organization on a 6 month contract in Oklahoma City. This position requires strong technical knowledge, excellent troubleshooting skills, and the ability to work independently in remote field environments while also collaborating with IT teams in…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.