Deskside and Remote IT Support Specialist

Job Description Job Description NO AGENCIES OR CONTRACTORS WILL BE ACCEPTED FOR THIS ROLE NO REMOTE OPTION IS AVAILABLE Would you like to work for a company that has a real no A$$hole policy? We treat our employees with respect. This is an excellent opportunity for an onsite IT Support Specialist that is seeking a career opportunity with a well-established company that provides its employees with excellent comp and benefits plan. Many of our employees have been with us for over 20 years. We are…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.