Deskside Support Technician L1

Are you a tech enthusiast looking to launch your career with a global leader in IT solutions? Zones, LLC is seeking a motivated and energetic Deskside Support Technician L1 to join our team in Spartanburg, SC. As a first point of contact for our clients, you will be the face of our technical support, helping users navigate challenges and ensuring their technology runs seamlessly. This is the perfect opportunity for a graduate or early-career professional to gain hands-on experience in a fast-paced, innovative environment where your problem-solving skills will be valued from day one.

At Zones, we pride ourselves on being the First Choice for IT, and we want you to be part of that mission. In this role, you will do more than just troubleshoot; you will play a vital role in our end-to-end service delivery, working with cutting-edge technology and a collaborative team that is dedicated to your professional growth. If you are passionate about customer service, eager to master new systems, and ready to make a tangible impact on the daily productivity of our users, we invite you to apply and start your journey with a company that transforms the way businesses work.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.