Desktop Support

Title: End User Support/ Desktop Support Duration: 12 months Location: 1755 West Oak Common Court. Marietta, GA 30062, USA Position Summary Provide onsite and remote IT support to end users, ensuring reliable operation of computers, applications, peripherals, and workplace technology. Key Responsibilities Provide L1 & L2 support for laptops, desktops, software, printers, and peripherals. Troubleshoot Windows, Microsoft 365, network, and application issues. Install, configure, deploy, refresh, a…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.